Legal information

Booking terms

Who is selling

The accommodation service is provided by EMEX INVESTMENTS GROUP SRL, registered office Via Cagliari 19, Latina (LT), VAT no. 03252040591. For any request: info@unlettoideale.com or +39 0771 286706.

Booking and confirmation

Your booking is concluded when the payment has been successful (non-refundable rate) or when your card has been saved successfully (flexible rate), and you receive the confirmation by email. The price shown is the total for the stay for the room and rate chosen, for the dates and guests entered.

What is included and what is not

The price does not include the tourist tax, which is paid at the property according to the municipality’s rates. Included services are those listed on the property page.

Payment

With non-refundable rates the room total is charged at the time of booking by card, through Stripe; with flexible rates the section below applies. We never see or store your card details. You can also pay with Klarna (including in instalments, where available): Klarna is a third-party service with its own terms, and paying with Klarna the booking is always non-refundable, even if you had chosen the flexible rate (in that case you switch to the non-refundable rate, at its price). Any extras you add (for example cleaning and linen change or a pet supplement) are paid together with the booking, VAT included, and follow the terms of the rate you chose.

Flexible rates: saved card and charge

With a flexible rate you do not pay when you book: you entrust us with your card, which Stripe saves securely to guarantee the booking. The total shown in the summary is charged on the date indicated, which is the day after the free-cancellation deadline of the rate (for example 6 days before arrival if free cancellation ends 7 days before). Until the free-cancellation deadline nothing will be charged.

If the charge fails, we notify you by email with a link to pay right away and we try again in the following days. If after 3 attempts we cannot collect the payment, the booking is cancelled and we let you know.

Cancellation and refunds

Conditions depend on the rate and are always shown in the summary before you pay:

• Flexible rate: you can cancel free of charge until the deadline shown in the summary (a number of days before arrival). After that deadline no refund is given: if you cancel, change or do not arrive, the amount charged is not returned.
• Non-refundable rate: if you cancel, change or do not show up, the payment is not refunded.

With the flexible rate you can cancel online, free of charge and until the deadline shown, from the “Manage booking” link in the confirmation email and on the confirmation page: your card is not charged. For any other request (changes, non-refundable rate, deadline passed) write to info@unlettoideale.com or on WhatsApp with the name and dates of the stay. Refunds due are credited to the same card; timing depends on your bank.

If the room is no longer available

If, because of an error or a simultaneous booking, the room turned out not to be available after payment or after your card was saved, we refund anything that was charged (if your card was only saved, we charge nothing) and tell you right away, so you can choose another solution.

Right of withdrawal

Under Article 59(1)(n) of the Italian Consumer Code, the right of withdrawal does not apply to accommodation services with a specific date or period of performance. The cancellation conditions of the chosen rate apply.

Arrival and documents

After booking you receive the online check-in link by email. The law requires us to report guest details to the public security authorities: we will therefore ask for the documents of everyone staying.

Personal data and complaints

We process your data as described in the privacy policy. To make a complaint write to info@unlettoideale.com: we reply as soon as possible.